Call Us Today: 800-653-0179

CHANGE MANAGEMENT DRILL DOWN

HELPING YOU WITH CHANGE: IT'S IN OUR NATURE

Our partnership with you begins from the first call, and we work to make your transition easy — no matter how complex. Specifically, our people are all trained in change management procedures and techniques, allowing us to help you:Change Management Process

  • Diagnose your company's transition and change management needs.
  • Plan for your business requirements, personnel, training, support, escalation procedures and more.
  • Choose the correct migration method.
  • Provide high touch support before, during and after.

STEP BY STEP

Your dedicated Professional Services Engineer will guide you through the migration process, providing you with the tools, the know-how, and the answers to all your questions — even those you didn't know to ask. In addition, he or she is backed up by the USA.NET transition team of seasoned migration experts, who've handled some of the most complex migrations imaginable. We've supported migrations for businesses of every size and seamlessly moved them from a variety of messaging platforms.

While your migration team is headed by a Professional Services Engineer, you'll also be assigned a dedicated Technical Account Manager, who will be your USA.NET point person and primary contact for questions, issues, or expanding your service package. And we also boast 24x7x365 high-touch customer support whenever you need us, which helps us achieve one of the lowest customer churn rates in the industry — . We're in step with you — every step of the way.

WHAT'S RIGHT FOR YOUR COMPANY?

Each situation is different, so we'll help you determine the best services and features for your new email hosting solution — all of which includes multiple security layers. Then we'll help you design and implement the change in the most seamless — and painless — method to handle the change.

We begin with an assessment of your business requirements and plan for zero disruption during and after the transition. After this comprehensive assessment, we then choose the appropriate migration solution for your company. We offer three comprehensive solutions:

  • Basic Migration Solution
    The Basic Migration Solution is most often used by smaller organizations that do not require migration of existing mailboxes, email, or data from a prior email system.
  • Standard Migration Solution
    The Standard Migration Solution, also referred to as the "Flash-Cut" approach, handles the migration of messaging accounts and server data from existing email servers to the USA.NET email hosting service.
  • Enhanced Migration Solution
    The Enhanced Migration Solution is commonly called the "Phased" approach. In an Enhanced Migration, the implementation effort is conducted in a phased mode and provides support for co-existence with the legacy email service to support migrating users over a period of time.

CUSTOM SERVICES

USA.NET offers additional implementation services to address customers' unique needs.

Services can easily be scaled to meet variable needs, including:

  • Desktop data migration
  • End-User training services
  • Migrations from GroupWise®, Lotus Notes®, and other messaging systems
  • Messaging application integration
  • Language customization
  • Custom reporting
  • Custom branding
  • Other phased migration requirements that meet complex and global email migration needs
  • Other messaging consulting services

AFTER THE CHANGE

With your migration, your messaging experience with USA.NET has just begun, but there's really no end in sight, because we offer such a wide array of features and services to address your growing needs. For example, we offer solutions for:

Ready for a better email solution?

Contact us today to discuss your email & mobility options
Items with * asterisk required