• USA.NET SOLUTIONS FOR YOUR BUSINESS
• Addressing Your
  Email challenges » SMB » Enterprise/Multi-office
• Exchange Hosting
• Webmail
• SharePoint Services
• Mobile Messaging
• Integration with Applications
• Secure Email Solutions
• Change Management
• Complex Migrations
• Switching From Another Email Hosting Provider
• Learn About Switching from In-House Email
• Archiving and eDiscovery
• Collaboration
• Resource Center

SWITCHING FROM IN-HOUSE EMAIL TO HOSTED EMAIL

Any changes from in-house to a new provider must be seamless, quick and efficient. We've migrated over two million mailboxes from a broad range of messaging systems. We'll work closely with you to provide project management, technical coordination and implementation services.

Top concerns when switching from in-house to an email provider:

• How will a migration affect the business, our people, and our customers?
• How complicated is this process, what should we expect from the email provider?
• Can we get more productivity through mobility and collaboration?
• Do you offer expanded functionality such as archiving, encrypted email, content filtering?

Ask these questions of your prospective partner. Make sure you feel comfortable with the answers you get, and be sure to compare.

HOW WILL I KNOW IT'S TIME TO SWITCH TO AN OUTSIDE SOLUTION?

In-house hosting of email has traditionally been a viable solution, but it has its limitations. The investment in infrastructure, personnel, training and upgrades can be staggering. Can you continue to meet the growing demand from corporate policies and IT controls? The increasing burden of regulatory compliance? The burgeoning field of new end user mobile devices, feature requests and protocols?

Ask yourself these questions:

• How important is email to the overall viability and profitability of your business?
• How heavily do your employees rely on email for communication?
• Is managing messaging internally the best use of your resources?
• Do you really know the full cost of your in-house operation?
• Are you running with next to zero downtime? What is the true cost of downtime?
• Does managing your email internally offer any competitive advantage?

The answers to all these questions clearly point in one direction: Outsourced email hosting is a smart, effective solution. Let USA.net show you what we can do for you. Contact us.

Beyond just the technical headaches, the actual costs of an in-house system can be staggering; between infrastructure, updates to software, training and personnel. Many small to mid-sized companies don't actually know the real costs associated with email hosting, and many are shocked when they realize that personnel comprise upwards of two-thirds of IT costs!* As an outsourced solution, USA.NET provides reliable, low predictable costs that will prove far less expensive in the long run.

LOOK BEFORE YOU LEAP

Make sure the cure isn't worse than the condition!

With all the many service providers out there, the claims can fly fast and furious. Conduct your research carefully, and ask a lot of questions — you'll find that the performance can vary widely. An excellent gauge of how well a provider performs is the "churn" — or rate at which they lose customers. USA.NET has one of the lowest churn rates in the industry — less than 0.6% — compared with some companies at closer to 10 - 20%!

What's more, our customers would refer us to their friends — at nearly a 100% rate according to an independent survey. Plus, we proudly host some of the finest companies today, and they say it best in their own words.

WHAT EXACTLY ARE YOU GETTING FOR THE MONEY?

Use caution when shopping for hosted email providers, as some will try to shoehorn you into a cookie-cutter solution that may not fit your needs.

Many talk about their secure data centers, high SLAs, and outstanding customer service — nobody can match USA.NET. We offer the broadest range of plans and customizable services to meet your ongoing and evolving messaging needs.

Plus you get something else: You get us. We make it a priority to work closely with our clients, from our in-house, fully-staffed Network Operation Center, where you'll receive 24x7x365 customer support, plus a dedicated Technical Account Manager (TAM), who is always your first line of communication.

Get started with USA.NET by filling out the form to the right.

HELPING YOU MAKE THE TRANSITION

Your dedicated Professional Services Engineer will guide you through the migration process, providing you with the tools, the know-how, and the answers to all your questions. In addition, he or she is backed up by the USA.NET transition team of seasoned migration experts, who've handled some of the most complex migrations imaginable. We've supported migrations for businesses of every size and seamlessly moved them from a variety of messaging platforms including Microsoft^® Mail, Lotus Notes^®, cc:Mail, GroupWise^®, prior versions of Exchange, and other platforms with POP and IMAP protocols. Even if your company currently has its email hosted with another outsourced email provider, USA.NET has experience migrating from other outsourced email solutions as well.

Here's how we do it. As our customer, you'll receive consulting and education, plus unmatched expertise in the implementation, upgrade, and optimization of USA.NET hosted email solutions. After you've transitioned to USA.NET, you will have 24x7x365 access to our support team should you have any questions or issues day or night.

Based on the Microsoft Solutions Framework (MSF), USA.NET's methodology is a pragmatic and flexible framework that includes the following steps: Assessment, Design and Plan, and Build and Pilot Implementation. We leverage automated proprietary tools and best practices for email migrations, desktop deployments and training programs. And our email migrations can support migrating: email, folders (including sub-folders), message consistency and accuracy, calendar events, contacts, tasks, public folder data, distribution lists and directories.

If you need more time to phase in your company's migration, that's no problem. For larger customers, USA.NET has developed directory interoperability and mail routing solutions that can support a phased migration to the hosted Exchange system. This gives you the flexibility to transition your email accounts to USA.NET at a comfortable pace.

Ready with some questions of your own? Call one of our customer representatives (800-653-0179) who can answer your concerns and questions, and who won't pressure you to buy anything! Click here for the information we'll need to help you get the most out of your call.

*Osterman Research 2007