Podcasts
- Client Services: The Secret Ingredient for a Successful Hosted Email Experience
When making the move to a hosted email service, companies often fail to evaluate the client services component during their vendor selection process. The typical sales process focuses on features and pricing, while forgetting that long term service satisfaction is driven by the combined quality of technical services and client services. Listen to this podcast to hear about the successful model used by USA.NET to support their clients, who range from SMBs to Enterprise organizations. USA.NET's client services team is considered a major contributor to the company's consistently high customer retention rate and positive analyst ratings. The featured speaker is Wes Siebert, Director of Client Services, USA.NET.