Overview

In order to compete in today’s world, it is important to have a robust and professional email service that is flexible and reliable. ERA Real Estate, through its partner USA.NET, provides a high-performance email solution that gives you peace of mind with anytime anywhere access, enhanced productivity, multilayer security and anti-spam and anti-virus protection for just pennies a day.

• Security – Anti-Virus, Anti-Spam and secured logoff positively impact performance and security.
• Web-based Access – Anytime, anywhere access on any device with an Internet connection and a web browser allow increased productivity.
• Collaboration and Time Management – Calendaring/Task Management tools as well as email collection tools, enhanced company address book, folders and versatile message composition tools help improve usability and functionality.
• Mobility – Leveraging email through mobile devices (cell phones, PDAs) enables mobile workers to be in constant contact with the office and clients.

We encourage you to look at the three robust packages being offered by USA.NET to help you achieve your business goals.

Note: Pop-up blockers need to be disabled prior to logging into your account in order to view the purchasing screens.

FAQs

My current forwarding service works fine. Why would an ERA Real Estate broker/agent want a business class email service?
ERA Real Estate business class email will provide you with a professional and reliable service that is accessible anytime anywhere. The service is safe and secure, and has a 99.9% uptime guarantee. Your address has a professional look and feel and is free from advertisements on both incoming and outgoing messages.

What are the differences between the old/new email solutions?
The new email solution provides POP/IMAP access, SSL, collecting from other accounts, calendar, address book, tasks, web access from anywhere in the world, vacation reply, auto-responder, coordinated time zone date stamp, versatile message composition tools including rich text, signatures, stationary, etc. (See Service Comparison Chart).

What are the differences between ERA Real Estate/USA.NET email service and other popular email services like Yahoo!®, gmail, AOL®?
USA.NET email service includes live customer support, more robust features, professionally branded email address, uptime guarantee, no advertising or selling of your email address to list companies, autoreply and much more. (See Service Comparison Chart).

Can I keep my same email address?
Absolutely.

Can I use Microsoft® Outlook® or another email client?
You can use your favorite POP/IMAP email client (e.g. Microsoft Outlook) to retrieve your email and to send new mail.

What are the service plans?
Three Classes of Services are Available.

• 25 MB mailbox with anti-spam and anti-virus, personal calendar and task, POP, IMAP, SSL and access to email with wireless devices- $19.95 per year.
• 100 MB mailbox with anti-spam and anti-virus, personal calendar and task, POP, IMAP, SSL and access to email with wireless devices- $24.95 per year.
• 500MB mailbox with anti-spam and anti-virus, personal calendar and task, POP, IMAP, SSL and access to email with wireless devices- $34.95 per year.

Note: Pop-up blockers need to be disabled prior to logging into your account in order to view the purchasing screens.

Is anti-spam and anti-virus included in all service offerings?
Yes.

How many mailboxes do I get?
One mail box and up to five email addresses.

How will I be billed?
Your credit card will be charged for each subscription on an annual recurring basis.

Is there a set-up fee for the service?
There is no setup fee for the service.

Can I upgrade my service plan during the term?
Yes. You can upgrade your account at any time. Upgrades will take effect immediately and unused time on your old subscription will be added to your new annual subscription, based on subscription price differences.

Will I be prompted to renew my account towards the end of the term?
Unless otherwise specified, your account will renew automatically at the end of your term. If your account is not set to renew automatically, you will receive reminders to renew before your subscription expires.

What are my wireless email options?
You can use your wireless device to access your mail via POP and IMAP or via the device’s integrated web browser.

What other features can I purchase?
Wireless devices/plans and encryption services.

Who do I call for customer support?
Contact the ERA Real Estate Email Help Desk at 1-877-263-6589 or the NRT Email Help Desk at 1-866-867-8678.

ERA, the ERA Logo and ERA Select Services are registered service marks owned by ERA Franchise Systems LLC and used by USA.NET with permission. All other trademarks and service marks are the property of their respective owners, and used with permission. ERA Franchise Systems LLC supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each Office is Independently Owned and Operated. Neither ERA Franchise Systems LLC, nor any of its franchisees or other affiliated companies provides any product or service described herein. Not all products or services are available in all states. All products and services are provided by the applicable service provider described herein.