Call Us Today: 800-653-0179

MICROSOFT EXCHANGE
HOSTING TRACK RECORD

USA.NET offers complete end-to-end hosted solutions addressing everything from assessment, migration and integration to hosting, future growth, risk mitigation, and 24x7x365 high touch customer support.

COMPLETE COMMUNICATIONS SOLUTIONS: MORE THAN EMAIL

Summary: A complete messaging package to grow with your business unlike any other provider in the business. A full suite of solutions when you want them, plus high-touch customer service and technical support when you need them, including USA.NET manned Network Operations Center and Exchange Engineers.

LOW CHURN, HIGH CUSTOMER LOYALTY

One fact says it all: USA.NET has one of the lowest churn rates in the industry. On average, we lose less than 0.6% of our customers per month, while others in the industry can experience rates as high as 10-20%. We are passionate about serving our customers, and in turn they are loyal. Here are a few reasons they stick around:

  • Our state-of-the-art infrastructure
  • Tier 4 secure data center
  • Up-to-the-minute software
  • Our Technical Account Managers (TAMs), who are assigned to each account. Your TAM will be your personal liaison at USA.NET, and will always be the first line of communication.

WHAT SLA MEANS TO YOU

Only two things you need to know about Service Level Agreements (SLAs):

  1. Typically, hosted email providers can offer a higher SLA than most in-house IT departments.
  2. Not all high SLA providers measure and report their performance accurately.

At USA.NET we offer high SLAs and back them up. Our robust and secure Tier 4 data center is manned 24x7x365 with our own screened, trained and certified engineers and technicians. No outsourcing or overseas cost cutting measures.

You get a level of reliability most companies do not have or can not afford. Our proprietary system architecture offers complete redundancy and no single-point of failure in the event of a disruption or technical failure, resulting in no or low downtime.

Utilizing best practices allows USA.NET to consistently provide you a 99.9% SLA. But don't take our word for it.

We're pleased to provide examples of our track record. And we'll also provide tools to measure and report SLAs, plus the formula for measuring performance — you get complete transparency.

AHEAD OF THE TECHNOLOGY CURVE

You get all the benefits of new technology without the hassle and cost of having to upgrade or test new technology yourself.

USA.NET has been providing Exchange in a hosted environment since 2000. Today we are members of the Microsoft® Exchange 2007/E14 Technology Adoption Program (TAP).

This long-term relationship has given us a superior understanding of every aspect of Microsoft Exchange Hosting.

SOLID AND STEADY

Email should just work.

For that to happen, your messaging system demands the highest level of excellence, integrity and technological sophistication. If it was easy, everyone would be doing it. USA.NET does the work to deliver. Our credentials back it up.

  • Cited in 2006 by The Radicati Group as the "Top Player" for hosted business email
  • Winner of the 2006 Microsoft Excellence Award for Exchange Hosting Solutions
  • SAS 70 Type II Audited, demonstrating secure and reliable service
  • Achieved Microsoft's Advanced Infrastructure Solutions and Mobility Solutions competencies
  • BlackBerry® Alliance member
  • Monthly customer churn is less than 0.6% per month — unparalleled by any other service provider

We're also a mature company; well funded and profitable. We have the resources to invest in the latest technology, updates, upgrades and training. We bring Fortune 50 resources to companies that may face many challenges implementing them otherwise. Reflecting our stability, in August 2007, Goldman Sachs and Bessemer Venture Partners funded the merger between USA.NET and Perimeter eSecurity. USA.NET operates as an independent Perimeter eSecurity company. Perimeter has a positive cash flow and net income, and revenues have grown 575% between 2001 and 2006.

COMMITMENT, RELIABILITY AND EXPERIENCE

You'll work with seasoned, screened, trained and certified employees with longevity in their jobs, averaging a minimum of three to five years. This means that our clients receive the highest level of personal, professional service from USA.NET employees who are vested in our company, our technology, and our mission.

You get smoother transitions, (We've performed over 2 million migrations to date!) faster, easier, and more thorough resolution of problems if they should occur, and ongoing, professional support for your IT staff.

REGULATIONS AND COMPLIANCE CONCERNS?

For five consecutive years, USA.NET has retained Deloitte & Touche LLP to execute an annual SAS 70 Type II audit of its control activities relating to Microsoft Exchange hosting for its clients, and the operational effectiveness of those controls. With recent heightened awareness of operational risk management, this relates into the following benefits for current and potential clients:

  1. Peace of mind: High level auditing by an internationally respected protocol.
  2. Risk management: A commitment to the effectiveness of our controls.
  3. Time and cost savings: Clients may use our audit to help maintain and report their own electronic communications controls.

In an age of increasing regulations and stricter compliance, you need to be comfortable with security and privacy controls employed by any potential business partners.

THE MOST SECURE DATA CENTER MONEY CAN BUY

Protect your data and your company by utilizing USA.NET's secure system architecture, including our Tier 4 data center. With our fully redundant physical layout and secure data center you can count on 99.9% uptime, nightly backups, and full recovery. Plus our Network Operations Center is located on premises, within the data center and manned 24x7x365.

We also invest in premier support from our technology vendors, giving us priority in patches, updates, training and improvements that directly and positively affect the quality of our service to our customers.

SERVING YOUR MESSAGING NEEDS TODAY. AND TOMORROW.

Get ahead of the messaging curve with USA.NET's proven, scalable infrastructure designed to rapidly meet the evolving messaging needs of its clients — be it increased capacity, reduced costs or enhanced solutions. USA.NET was the first service provider to offer Microsoft Exchange Hosting at scalable tiers, letting clients "mix and match" features to meet the needs of their individual users at the greatest cost-efficiency. With our active R&D initiatives, we're constantly upgrading and looking for the latest developments and new opportunities to deliver better service.

Grow with a broad range of solutions and enhanced services, adding them to match your growing messaging needs. Such as mobile access to an ever-growing field of mobile device protocols: BlackBerry®, Good Mobile Messaging™, and ActiveSync®, plus Windows® Mobile-based handhelds and phones. Or Content Filtering, Instant Messaging, Spam Control, Branded Email, Virus Protection, Archiving and so much more! USA.NET offers the most complete and robust suite of services — and the technological expertise to implement them!

At USA.NET each customer gets a custom solution, not an "off-the-rack" suit that doesn't fit. And as their needs change, we make the adjustments needed to keep it a perfect fit. Call us today and let's craft a customized solution that fits your company's needs today…and tomorrow.

Contact us now to discuss what USA.NET can do for you at 800-653-0179.

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